Return Policy
Return Policy
We want you and your pet to be completely satisfied with your purchase from POM AVENUE. If you are not satisfied for any reason, we're here to help.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact us at [support@pomavenue.com] with your order number and reason for return. We will provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Returnable Items
- Items that have been opened or used
- Items not in their original condition or packaging
- Items returned more than 30 days after delivery
Exchanges
If you received a defective or damaged item, please contact us immediately so we can arrange an exchange or replacement.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error with your order.
Contact Us
If you have any questions about our return policy, please contact us at [your email address] or visit our Contact page.